Privacy Policy

Last updated: January 2025

This Privacy Policy describes how GlowNest ("we," "us," or "our") collects, uses, and shares your personal information when you visit or make a purchase from glownest.shop (the "Site").

1. Information We Collect

When you visit the Site or place an order, we may collect the following types of personal information:

• Name, phone number, and delivery address (required for order fulfilment)
• Email address (for order confirmation and support communication)
• Payment method — cash on delivery only; we do not store card data
• Order history and product preferences
• Device type, browser, and general location (via cookies, for analytics only)

2. How We Use Your Information

We use the information we collect to:

• Process, fulfil, and deliver your orders
• Send order confirmations and delivery updates
• Respond to your questions and support requests
• Improve our website and product offerings
• Send occasional promotional messages (only with your consent)
• Comply with legal obligations

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Delivery partners — to fulfil and deliver your order
• Payment processors — if applicable (currently Cash on Delivery only)
• Legal authorities — if required by law or court order

4. Cookies

We use cookies and similar tracking technologies to improve your browsing experience and understand how customers use our Site. You can disable cookies in your browser settings, though this may affect certain features of the Site.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfil your orders, comply with legal obligations, and resolve disputes. You may request deletion of your data at any time by contacting us.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data
• Opt out of marketing communications at any time

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of the Site after changes constitutes your acceptance of the revised policy.